The customer support at FxPro is available on the website and over the phone, but it’s best to use the live chat feature. Other ways to reach the customer service team are through email, phone calls, and by visiting the FxPro office locations. Support is available 24 hours a day, 7 days a week. The website contains FAQs that answer most common questions. The customer service representatives are always on standby to help traders with any problems or issues.
Negative balance provides support
Other features include regulated status, which ensures that the company is legitimate. Regulations in the United Kingdom make it safer than some in the EU. It also boasts one of the highest counterparty credit ratings in the industry, which indicates that there’s a much lower risk of the broker defaulting on its clients. Lastly, FxPro offers negative balance protection, which can give clients tax benefits if they’re trading from the U.K.
Besides offering trading in share, FxPro also offers indices and spot currency pairs. The platform offers a comprehensive Earnings Calendar that’s broken down into three sections: Earnings, Shares Ex-Dividend, and Spot Indices Dividend Adjustment. The Earnings Calendar is well-organized and provides a useful overview of important financial events. It’s also easy to view market holidays, which can affect assets. The Market Holidays section of FxPro is comprehensive, and it clearly shows the assets affected.